Refund policy

Every order is covered by our 30-day comfort guarantee, starting from the date your order is delivered.

• Return your order for any reason within 30 days for a full refund.
• The item must be in usable condition. Opened and worn items are still eligible under the comfort guarantee.
• Email support@toesandarch.com to start a return.
• Refunds are issued to the original payment method within 5–10 business days of us receiving your return.
• If your item arrives defective, damaged or incorrect, we cover return shipping — email us and we will send you a prepaid label.
• For change-of-mind returns, return shipping is paid by you. We deduct the cost from your refund, so there is nothing to pay up front.